Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before purchasing a Gray Line Day Tour. These Terms and Conditions apply to sales made via retail units, 3rd party partners, websites or any other points of sales. Your right to use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, or passengers, whom book or travel on our services. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service. Where a copy of these or any other conditions have been given to the purchaser at any time, or advised verbally of all the significant terms, making a booking will be deemed to signify acceptance of them.

Supplier: DUALWAY COACHES LIMITED, a company incorporated and registered in Ireland with company number 298932 whose registered office is at Keatings Park, Rathcoole, Co. Dublin (“Gray Line Ireland”).


These conditions apply whether a contract has been made verbally or in writing.


Payment in full must be made before embarking on a tour, unless otherwise agreed by the company.  The company reserve the right to refuse any pre-paid passenger who does not supply the relevant documentation/voucher to confirm their payment.  All under 18 years old must be accompanied by an adult: as such no child ticket can be issued independently. All tour reservations are subject to availability.

Group Bookings

The purchaser acts on behalf of all passengers travelling on the vehicle.  If they do not intend to travel a representative must be chosen, and the tour company informed prior to embarking on a tour. If the purchaser is a company, group or partnership, an individual must be named as a responsible person. In the event of a cancellation, cancellation charges will automatically be sanctioned


Departure times, locations and tour operating days/dates are subject to change. Customers will be informed via email or phone provided while making a booking.


Ages 0-2 years old is free of charge but have to sit in guardians lap. 3-13 years old can purchase a child ticket. 14 years and over is an Adult ticket. All under 18 years old must be accompanied by an adult. All tour reservations are subject to availability.

Cancellation of Tours:

Cancellations made within 14 days prior to the date of travel will not be refundable. Applications to waive this charge will only be considered if the application is made to the Gray Line Ireland in writing, and is accompanied by a medical certificate.

  • Outside 14 day prior to travel – 100% refund less a €5.00 admin/ bank fee charge.
  • Within 14 day or ‘No-show’ to date of travel – 100% charge.
  • The charge is in relation to the total ticket price.

If you would like to apply for a refund and/or cancel your tour please click here.

Cancellation by the Company

In the event of an emergency, riot, civil commotion, strike, lockout stoppage or restraint of labour or on the happening of any event over which the company has no control (including adverse weather and road conditions) or where ten or less passengers are travelling the company may, by returning all money paid and without further or other liability, cancel the contract.

Breakdowns and Delays

The company gives its advice on journey time in good faith. However, as a result of breakdown or traffic congestion, or other events beyond the reasonable control of the company, journeys may take longer than predicted and in those circumstances, the company will not be liable for any loss or inconvenience suffered by the hirer as a result.


The company reserves the right to alter the route due to safety of passengers, weather restrictions & roadworks, maintenance beyond Gray Line Ireland control. The route used will be at the discretion of the company.

Passenger’s Property

The company will not be held responsible for any lost or stolen luggage/personal belongings.

Conduct of Passengers

The driver is responsible for the safety of the vehicle at all times, and as such may remove any passenger whose behaviour prejudices safety or is in breach of the Public Service Vehicle.


Customers are entitled to a full refund in the event that the company cancels a tour.  All other refunds are at the discretion of the company.  Customers are not entitled to a refund or partial refund to avail of a special offer.


In the event of a complaint about the company’s services, the hirer should endeavour to seek a solution at the time by seeking assistance from the driver or guide employed from the company. If this has not provided a remedy, complaints should be submitted in writing within 14 days after the tour. Please click here for any customer feedback you have.

Competitions & Offers

We reserve the right to cancel or alter any competition or offer at any given time. Submitted email addresses may receive promotional material from Gray Line Ireland and/or our partners. All decisions in relation to competitions are final. All Prizes must be claimed within 30 days of competition winner being announced. You are only entitled to one offer at the time.

Limitation of liability

Nothing in this agreement shall limit or exclude the liability of either party for:

  • death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors (as applicable);
  • fraud or fraudulent misrepresentation;
  • liability under the indemnities; or
  • any matter in respect of which it would be unlawful to exclude or restrict liability.

Force Majeure. Neither party shall be in breach of this agreement nor liable for delay in performing, or failure to perform, any of its obligations under this agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control.

Governing law. This agreement, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with the law of Republic of Ireland.

Jurisdiction. Each party irrevocably agrees that the courts within the Republic of Ireland shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).

Validity This Agreement contains the entire agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written

 Tour Change – Travel Date

You can change the travel date of the tour you have booked (if seats are available) before the scheduled departure time of the original tour. To make a change, you can contact our reservation centre on or call 00353 1 6854045.

You can also make changes in our Gray Line location:

  • Dublin Visitor Centre, 118 Grafton Street, Dublin 2, Ireland

October – April

Please be advise there is a €5.00 administrative fee per person from October – April. You can only change the travel date a maximum of two times during this period and will have to pay the full cost of the ticket if you wish to change for a third time.

May – September

During this period, you can change the date of travel for free on one occasion. Future changes after this will cost €5.00 per person.